After-sales that protects your brand in the Nordics
We manage customer support, returns, repairs and brand communication across Sweden, Norway, Denmark and Finland — ensuring consistent service across all channels.
4 countries
Sweden, Norway, Denmark, Finland
5 star service
< 24 h
Average response time
Thousands of cases
Cases managed annually
Service that scales across all four Nordic markets
4 countries supported
Sweden, Norway, Denmark, Finland
5-star service scores
<24h average response time
Thousands of customer cases managed annually
Flexible support model
Guidance, returns, replacements and troubleshooting when needed
One partner supporting your customers across the Nordics
Our after-sales operation is active in all four Nordic markets. We handle inquiries, returns, replacements and customer communication locally, ensuring a seamless experience whether the purchase was made in-store or online. Troubleshooting and diagnostics can be handled as needed, depending on brand requirements.
Supporting both retail and D2C with one unified service model
Customer service is a direct extension of your brand. Our teams follow clear response times, brand-aligned communication guidelines, and structured escalation paths — ensuring every customer interaction reflects the standards you set globally. Brands choose IBP because we treat after-sales not as a cost center, but as a driver of trust and loyalty.
Want to partner with us?
Our after-sales services are part of our full distribution offering. When you choose IBP as your Nordic partner, we support your brand end-to-end — from retail activation and D2C operations to customer service and returns.
